FAQ | KuKuRuZa Gourmet Popcorn
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KuKuRuZa Gourmet Popcorn

Frequently Asked Questions

When will my order arrive?

Please check the UPS website for the most current shipping information. You can find ship times here. We ship from zipcode 98101.

Your order will be shipped within 2 to 11 business days after you place it.

 *Orders to the east coast shipped via UPS Ground can take up to 7 business days.*

**At this time, we are currently unable to ship to FPO and APO addresses.**

***As an artisan company, we hand-craft and hand-pack everything ourselves. During the month of December, we experience high order volumes. Please allow an extra 1-2 days on Flat Rate and Ground orders for arrival.***

If you have any questions about when your order will arrive, please contact us at info@kukuruza.com Thank you!

How fresh will my popcorn be?

Our popcorn is popped fresh, is perishable, and contains no artificial preservatives.

Bags purchased online are heat sealed and stay fresh for 2-3 weeks without opening if stored in a cool, dry place, like a pantry.

Bags purchased in store stay fresh for about 2-3 weeks. Our hard kernel popcorn, or caramel-based popcorn, have a 3-week optimal shelf life. While our soft kernel popcorn has a 2-week optimal shelf life.

For orders with chocolate coated popcorn, please be advised we cannot guarantee that chocolate will not melt in transit during hot summer months. 

Your store in Ballard/Seattle/Bellevue is closed. What should I do? 

Don't worry! We are still available online (on this site right here!) and all orders ship from downtown Seattle in 2-8 Business days.

Can I only order Online?

Yes.

Do you offer in-store pickups?

Sorry Ted! Our landlord will only allow pickup at our kitchen for orders over $500.

Is my Punchcard/Giftcard still valid?

Unfortunately not. The company changed ownership in early September 2018. Anything issued before that point is no longer valid.

Help! I made a mistake on my order.

The order will be processed as it was submitted. Be sure to double check shipping and billing addresses as well as discounts and notes before submitting. 

Do you ship internationally?

Shipping outside the US is not available.

What is your return policy?

All sales are final and we cannot accept returns. However, nothing is more important to us than your complete satisfaction. If you receive popcorn that does not meet your expectations, please let us know at info@kukuruza.com.

What if my package arrives damaged?

It is a good idea to check your packages for any signs of shipping damage before opening and note any damage. If there is obvious damage, please call the shipping company (UPS) as soon as possible to submit a damage report. If you do need to return the products, please contact us immediately at info@kukuruza.com.

What is the best way to pop your mushroom and butterfly kernels at home?

We suggest popping kernels with an air popper or on the stove, per instructions here.

Is your popcorn Gluten Free?

Yes.

Is your popcorn Vegan?

No.

Are there nuts in your popcorn?

No, but our kitchen is used in the processing of foods containing other nuts and known allergens.  All of our flavors are gluten-free However, we are not a gluten-free facility. All flavors are produced in a facility that uses tree nuts, milk, soy, coconut, and gluten. Every flavor may contain traces of these allergens.

Are your cheddar flavors made with real cheese?

Yes they are!

I want to buy bulk kernels (more than 10 lbs) can you help?

Yes. Send us a request for the number of pounds you need and we will send you a price quote. info@kukuruza.com

Do you have gluten-free flavors?

All of our flavors are gluten-free. However, we are not a gluten-free facility. All flavors are produced in a facility that uses tree nuts, milk, soy, coconut, and gluten. Every flavor may contain traces of these allergens.

Is there nutritional information for your products?

There is! Feel free to download our most recent nutritional packet here.

For our current Seasonal Flavors click here.

Does your popcorn contain GMOs?

We use certified Non-GMO mushroom and butterfly kernels only. Take a look at the Statements of Non-GMO below.

Mushroom Kernels

Butterfly Kernels

What if I'm allergic to....?

We are aware and fully considerate of customers' allergies. Take a look at our nutritional packet to see which flavors contain ingredients that may be of concern. **All flavors are produced in a facility that uses tree nuts, milk, soy, coconut, and gluten. Every flavor may contain traces of these allergens.**

I'd like to fundraise with your popcorn! Does KuKuRuZa have a fundraising program?

 

We are not offering Fundraising at this time.

I work in an office and need some office snacks! What do you suggest I order?

At KuKuRuZa, we've got your office snacking needs covered. Whether you're offering snacks during the weekly meeting or looking to restock the office pantry, we have a variety of options available to meet those needs. 

Please see details below under "Corporate/Large Orders".

Does KuKuRuZa have a donations program?

As part of our company restructuring, we now offer our wholesale price to all non-profits in need of donations but are no longer able to donate product for free. Our minimum order size is $500. Please see details below under "Corporate/Large Orders"

What is KuKuRuZa's privacy policy?

Privacy Policy
Thank you for visiting the KuKuRuZa Gourmet Popcorn web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example, to add you to one of our mailing lists.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail: info@kukuruza.com
By phone: 877-897-2767
We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Corporate/Weddings/Large Orders

How do I order for a Wedding?

You will need to answer the questions below and email us your answers, then we will generate an invoice and confirm your order.

*As an artisan company, we hand-craft and hand-pack everything ourselves in a small kitchen in Downtown Seattle.

This FAQ will walk you through the entire process and answer any questions you may have so you can submit a COMPLETED ORDER to us.

How many people will be at your event? 

We strongly recommend a minimum of 2 cups of popcorn per person  (1 Gallon = 7-9 people). 

Would you like individually wrapped servings or will people serve themselves (family style)? 

Individual bag options:

-Kukuruza branded 2 cup bags (the "small" from our website) Min 100/flavor

-Clear poly 2 cup bags *This will NOT have a Kukuruza sticker as pictured

(You Can have custom stickers added *See below). Min 100/flavor

-1 cup wedding "Favor" bags  Black / White Ships Unfilled (you must fill these) 

Family Style Options:

Buy by the Gallon 10% off regular price 1 gallon serves 7-9 people).

Min 10 Gal/flavor

What Flavors would you like (Min 10 gallons/flavor)? 

We offer Hawaiian Salted Caramel, Seattle Style, Cheese, Carmel & Cheese Mix, and Brown Butter & Sea Salt.

Do you need custom Labels?

If so please submit a vectored image of your logo or desired sticker and allow an additional week to process.

How would you like to receive your popcorn?

I will pick it up in Downtown Seattle (Free)

I need it delivered in Seattle ($125)

I need it delivered in Washington outside Seattle city limits ($250)

I need it shipped out of state

Please submit your complete order to info@kukuruza.com and INCLUDE the date you would like this delivered.

If you have any questions about when your order will arrive, please contact us at info@kukuruza.com Thank you!

How do I order for my hotel?

 

You will need to answer the questions below and email us your answers, then we will generate an invoice and confirm your order.

*As an artisan company, we hand-craft and hand-pack everything ourselves in a small kitchen in Downtown Seattle.

This FAQ will walk you through the entire process and answer any questions you may have so you can submit a COMPLETED ORDER to us.

How many people are you looking to serve? 

We strongly recommend a minimum of 2 cups of popcorn per person  (1 Gallon = 7-9 people). 

Would you like individually wrapped servings (for rooms/event) or would you like large bags for an event? 

Individual bag options:

-Kukuruza branded 2 cup bags (the "small" from our website) Min 100/flavor

 

-Clear poly 2 cup bags *This will NOT have a Kukuruza sticker as pictured

(You Can have custom stickers added *See below) Min 100/flavor

-1 cup wedding "Favor" bags  Black White Ships Unfilled (you must fill these) 

Family Style Options:

Buy by the Gallon 20% off regular price (gallon serves 7-9 people).

Min 10 Gal/flavor

What Flavors would you like (Min 10 gal/flavor)? 

We offer Hawaiian Salted Caramel, Seattle Style, Cheese, Carmel & Cheese Mix, and Brown Butter & Sea Salt.

Do you need custom Labels?

If so please submit a vectored image of your logo or desired sticker and allow an additional week to process.

How would you like to receive your popcorn?

I will pick it up in Downtown Seattle (Free)

I need it delivered in Seattle ($125)

I need it delivered in Washington outside Seattle city limits ($250)

I need it shipped out of state

Please submit your complete order to info@kukuruza.com and INCLUDE the date you would like this delivered.

If you have any questions about when your order will arrive, please contact us at info@kukuruza.com Thank you!

How do I order for a large Corporate Event? 

You will need to answer the questions below and email us your answers, then we will generate an invoice and confirm your order.

*As an artisan company, we hand-craft and hand-pack everything ourselves in a small kitchen in Downtown Seattle.

This FAQ will walk you through the entire process and answer any questions you may have so you can submit a COMPLETED ORDER to us.

How many people will be at your event? 

We strongly recommend a minimum of 2 cups of popcorn per person  (1 Gallon = 7-9 people). 

Would you like individually wrapped servings or will people serve themselves (family style)? 

Individual bag options:

-Kukuruza branded 2 cup bags (the "small" from our website) Min 100/flavor

-Clear poly 2 cup bags *This will NOT have a Kukuruza sticker as pictured

(You Can have custom stickers added *See below) Min 100/flavor

-1 cup wedding "Favor" bags  Black White Ships Unfilled (you must fill these) 

Family Style Options:

Buy by the Gallon 10% off regular price (1 gallon serves 7-9 people).

Min 10 Gal/flavor

What Flavors would you like (Min 10 gal/flavor)? 

We offer Hawaiian Salted Caramel, Seattle Style, Cheese, Carmel & Cheese Mix, and Brown Butter & Sea Salt.

Do you need custom Labels?

If so please submit a vectored image of your logo or desired sticker and allow an additional week to process.

How would you like to receive your popcorn?

I will pick it up in Downtown Seattle (Free)

I need it delivered in Seattle ($125)

I need it delivered in Washington outside Seattle city limits ($250)

I need it shipped out of state

Please submit your complete order to info@kukuruza.com and INCLUDE the date you would like this delivered.

If you have any questions about when your order will arrive, please contact us at info@kukuruza.com Thank you!

How do I order for Wholesale?

You will need to answer the questions below and email us your answers, then we will generate an invoice and confirm your order.

*As an artisan company, we hand-craft and hand-pack everything ourselves in a small kitchen in Downtown Seattle.

This FAQ will walk you through the entire process and answer any questions you may have so you can submit a COMPLETED ORDER to us.

How many people do you need popcorn for? 

We strongly recommend a minimum of 2 cups of popcorn per person  (1 Gallon = 7-9 people). 

Would you like individual 2 cup bags or our 1-gallon bulk bags? 

Individual bag options:

-Kukuruza branded 2 cup bags (the "small" from our website) Min 100/flavor

-Clear poly 2 cup bags *This will NOT have a Kukuruza sticker as pictured

(You Can have custom stickers added *See below) Min 100/flavor

-1 cup wedding "Favor" bags  Black White Ships Unfilled (you must fill these) 

Family Style Options:

Gallon bags 20% off regular price (1 gallon serves 7-9 people).

Min 10 Gal/flavor

What Flavors would you like (Min 10 gal/flavor)? 

We offer Hawaiian Salted Caramel, Seattle Style, Cheese, Carmel & Cheese Mix, and Brown Butter & Sea Salt.

Do you need custom Labels?

If so please submit a vectored image of your logo or desired sticker and allow an additional week to process.

How would you like to receive your popcorn?

I will pick it up in Downtown Seattle (Free)

I need it delivered in Seattle ($125)

I need it delivered in Washington outside Seattle city limits ($250)

I need it shipped out of state

Please submit your complete order to info@kukuruza.com and INCLUDE the date you would like this delivered.

If you have any questions about when your order will arrive, please contact us at info@kukuruza.com Thank you!

Can I get samples for my hotel/charity/event etc?

Please order samples directly from our retail website of the flavors you are considering.

Do you offer Franchises/licensing?

Yes. Please fill out this form

Do you ship internationally?

Shipping outside the US is not available.

What is your return policy?

All sales are final and we cannot accept returns. However, nothing is more important to us than your complete satisfaction. If you receive popcorn that does not meet your expectations, please let us know at info@kukuruza.com.

Is your popcorn Gluten Free?

Yes.

Is your popcorn Vegan?

No.

Are there nuts in your popcorn?

No, but our kitchen is used in the processing of foods containing other nuts and known allergens.  All of our flavors are gluten-free However, we are not a gluten-free facility. All flavors are produced in a facility that uses tree nuts, milk, soy, coconut, and gluten. Every flavor may contain traces of these allergens.

Are your cheddar flavors made with real cheese?

Yes they are!

I want to buy bulk kernels (more than 10 lbs) can you help?

Yes. Send us a request for the number of pounds you need and we will send you a price quote. info@kukuruza.com

Do you have gluten-free flavors?

All of our flavors are gluten-free. However, we are not a gluten-free facility. All flavors are produced in a facility that uses tree nuts, milk, soy, coconut, and gluten. Every flavor may contain traces of these allergens.

Is there nutritional information for your products?

There is! Feel free to download our most recent nutritional packet here.

For our current Seasonal Flavors click here.

Does your popcorn contain GMOs?

We use certified Non-GMO mushroom and butterfly kernels only. Take a look at the Statements of Non-GMO below.

Mushroom Kernels

Butterfly Kernels

What if I'm allergic to....?

We are aware and fully considerate of customers' allergies. Take a look at our nutritional packet to see which flavors contain ingredients that may be of concern. **All flavors are produced in a facility that uses tree nuts, milk, soy, coconut, and gluten. Every flavor may contain traces of these allergens.**

I work in an office and need some office snacks! What do you suggest I order?

At KuKuRuZa, we've got your office snacking needs covered. Whether you're offering snacks during the weekly meeting or looking to restock the office pantry, we have a variety of options available to meet those needs. 

Please see details below under "Corporate/Large Orders".

Does KuKuRuZa have a donations program?

As part of our company restructuring, we now offer our wholesale price to all non-profits in need of donations but are no longer able to donate product for free. Our minimum order size is $500. Please see details below under "Corporate/Large Orders"