SHIPPING & RETURNS
SHIPPING INFORMATION
When will my order arrive?
Please check the UPS website for the most current shipping information. You can find ship times here. We ship from zipcode 98144.
Your order will be shipped the business day after you place it, unless you specify a later delivery date in the order notes.
Most orders are received within 2 to 11 business days.
If you select our Flat Rate Standard Shipping option, please understand we may be shipping via USPS.
*Orders to the east coast shipped via UPS Ground can take up to 5 business days.*
**As an artisan company, we hand-craft and hand-pack everything ourselves. During the month of December we experience high order volumes. Please allow an extra 1-2 days on Flat Rate and Ground orders for arrival.***
If you have any questions about when your order will arrive, please contact us at info@kukuruza.com . Thank you!
How fresh will my popcorn be?
Our popcorn is popped fresh, is perishable, and contains no artificial preservatives.
Bags purchased online are heat sealed and stay fresh for 2-3 weeks without opening if stored in a cool, dry place, like a pantry.
Bags purchased in store stay fresh for about 2-3 weeks. Our hard kernel popcorn, or caramel-based popcorn, have a 3 week optimal shelf life. While our soft kernel popcorn have a 2 week optimal shelf life.
For orders with chocolate coated popcorn, please be advised we cannot guarantee that chocolate will not melt in transit during hot summer months. If you are concerned about potential melting, we recommend ordering your items with 2 day shipping to reduce the amount of time your package spends in a hot truck.
If I'm placing a large order, will that delay my shipping?
For orders over $500, or orders that include hospitality bags, please allow 3 business days for the order to ship due to the time-intensive nature of these orders. We appreciate advance notice when possible; you can specify your preferred ship date in the order notes.
We cannot accept responsibility for any packages shipped to a PO Box via UPS. Delivery to PO Box addresses is at the discretion of UPS, and may be in conflict with their service terms in the delivery area. Please adjust your shipping address to a non-PO box address, or contact UPS to confirm their service in your area. We are also currently unable to ship to APO and FPO boxes.
Do you ship internationally?
Shipping outside the US is only available to Canada at this time. Please note that international shipping costs can be significantly higher than domestic rates. *Due to the unpredictability of the customs process, we cannot guarantee delivery dates to locations outside of the US.*
What is your return policy?
All sales are final and we cannot accept returns. However, nothing is more important to us than your complete satisfaction. If you receive popcorn that does not meet your expectations, please let us know at info@kukuruza.com.
What if my package arrives damaged?
It is a good idea to check your packages for any signs of shipping damage before opening and note any damage. If there is obvious damage, please call the shipping company (UPS) as soon as possible to submit a damage report. If you do need to return the products, please contact us immediately at info@kukuruza.com.
What is the best way to pop your mushroom and butterfly kernels at home?
We suggest popping kernels with an air popper or on the stove, per instructions here.
Are your cheddar flavors made with real cheese?
Yes they are!
Do you have gluten-free flavors?
All of our flavors, EXCEPT for S'mores, are gluten-free. However, we are not a gluten-free facility. All flavors are produced in a facility that uses tree nuts, milk, soy, coconut, and gluten. Every flavor may contain traces of these allergens.
Is there nutritional information for your products?
There is! Feel free to download our most recent nutritional packet here.
For our current Seasonal Flavors click here.
Does your popcorn contain GMOs?
We use certified Non-GMO mushroom and butterfly kernels only. Take a look at the Statements of Non-GMO below.
What if I'm allergic to....?
We are aware and fully considerate of customers' allergies. Take a look at our nutritional packet to see which flavors contain ingredients that may be of concern. **All flavors are produced in a facility that uses tree nuts, milk, soy, coconut, and gluten. Every flavor may contain traces of these allergens.**
What is KuKuRuZa's privacy policy?
Privacy Policy
Thank you for visiting the KuKuRuZa Gourmet Popcorn web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail: info@kukuruza.com
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
